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DigiWare Adoption by a World Renowned Hospital

A US Healthcare Center manages its day-to-day working with unfaltering precision, owing to the adoption of the brand new and cutting edge EDMS- “The DigiWare”

The client, a prominent hospital, a big name in US healthcare, was already using a document Management system when it associated itself with People’s The hospital expanded its operations substantially during this period. Apart from making room to accommodate more patients, the client also invested in advanced life- saving equipment. Recruiting new doctors, establishing a more robust operational structure, became the client’s prime initiative.

It was when they found that the present DMS no longer lived up to its new business requirements. This is when the client approached PTR Team, looking for specific and vast enhancements to its existing DMS.

Though the client had previously used a DMS, the changes that the use of DigiWare brought about were singularly significant. From 30% of its transactions on paper, the client now has only 5% of its records in the paper format.

People’s Technology followed up with detailed discussions as to the specific client requirements:

•About 72% of hospital records were scanned and saved digitally. The client required that initially 90% of the records and eventually 100% of it would be digitally saved for easy hospital staff access.

•Migrating available data into the new DMS too was a big challenge.

•Despite saving a majority of their documents digitally, retrieving was still an issue. Often, the DMS took time to respond to staff requests to check on previously stored data.

•Several enhancements were to be made to improve the DMS information retrieval mechanism.

•A greater degree of automation and lesser dependency on staff for saving and extracting documents was a prime client requirement.

•Faster processing of Patient’s Accounts to provide efficiency to the system.

PTR involved the entire staff in mini sessions to gather what particular additions were required in the DMS. The solutions we offered were as follows:

•A cost-effective, customized DigiWare that matched the client’s priorities, including emergencies, patient are medical history, etc.

•igration of data to new DMS was a step-by-step process, scheduled to precision, without interfering with the hospital’s daily workings.

•A user-friendly DMS interface that could be used by the 1200-odd staff members and didn’t require lengthy training. Graphical interface using representational design for easier comprehension and recall.

•Exclusive system to monitor and record use of patient beds and provide timely assistance.

•ew technology updates that adhere to compliances and international health standards.

•Explainer videos were integrated to assist and promote faster acquaintance of the staff with new DMS.

•Layered security level for restricted, authorized access.

•A transparent, simple DigiWare dashboard that prompted a smooth transition from the previously used DMS.
Though the client had previously used a DMS, the changes that the use of DigiWare brought about were singularly significant.

•From 30% of its transactions on paper, now the client has only 5% of its records in the paper format.

•Resources, who were assigned to handle the document load, are now redirected to serving the hospital’s more vital needs.

•Less paper implies no more filing cabinets. The client now uses this available floor space for critical hospital equipment and creating a spacious stress-free ambience.

•From a frenzied culture of dealing with patients, the client now saves critical time to serve its patrons more thoughtfully and efficiently.

•PTR delivered an integrated DMS solution that improved hospital efficiency with elaborate, clear depiction of processes.

•Reduced costs in day-to-day hospital functions, with the new DMS acting as a virtual hospital Control panel

PTR continues its Partnership with BPM’online

[12th May, 2018] [New Delhi] – People’s Technology Resource is delighted to announce its partnership with bpm’online, which provides unique synergy of BPM Technologies and CRM for Sales, Marketing and Services to empower organizations to accelerate time-to-strategy execution.

As your Software and Technology Solution Ally, we facilitate your Growth by bringing in great Opportunities through Efficiency and Customer Intimacy. We do it by amalgam of Man and Machine where Tasks and Activities synchronize with each other giving best possible results in timely and effective way.

If the last 2000 Years witnessed the taming and domestication of animals, the next few centuries would be the age of taming Machines through the use of Smart Automation and Artificial Intelligence. PTR is up to it and is on its way to be a Leader in New Age CRM cum Line of Business Apps using Machine Learning techniques.

To be true BPM people, a Blanket Knowledge of Industry vis-à-vis Processes in various Domain and Verticals is imminent. The key to serving fellowmen in the Sales, Marketing, Customer-Service, Operations et al is the grind our Team at Pune and New Delhi bring with them. We help our people not only save more dollars but also serve more customers with enhanced Sales. It is high time businesses realize the importance of revisiting the Marketing Processes and acknowledge the certain areas of improvement.

Started its functions as a CRM Consulting and an Outsourcing firm, PTR has grown in to a core Knowledge Centre for Business Solutions within the Sales and Marketing periphery. From Automation, Process Engineering to CRM and Support, our Flagship Model creates a beautiful Symphony that Integrates each activity and is a joy to watch Man and Machine work in complete Harmony. Headquartered in New Delhi, PTR serves Australia and India in the APAC to Middle East and Americas in the far West.

Sharing common values of excellence, expertise and innovation People’s Technology Resource and bpm’online are committed to empower clients with the best-of-breed CRM technology that helps businesses manage the complete customer journey and deliver an excellent customer experience. With the SaaS market to surpass $112.8 billion by 2019, cloud-based CRM solutions will accelerate digital transformation of companies providing them with the needed level of agility and flexibility to constantly reinvent their organizations in order to meet the needs of the ever-demanding digitally native customers.

Bpm’online products include out-of-the-box best practice processes for marketing, sales, and service which make it easy for businesses to jump start using the system and implement top tier processes in their day-to-day operations for enhanced customer journeys. Unlike traditional CRM systems, bpm’online CRM allows for managing customer-facing processes quickly and easily equipping companies with the agility needed to constantly test different approaches and define the most efficient ways of communication with clients.

As our Mentor YS Paul says, “Markets have moved on from a Need based Economics to a Want based one!”

We have built Systems and Processes that are some of the finest in the World. We now need to devise strategies where we can provide a package deal that fulfills their needs and elates them with what they want. With bpm’online as a Partner, we have an opportunity to provide what Customers think they want and get what they need!

“In today’s highly competitive business environment, more and more companies demand for intelligent CRM solutions to help them streamline customer-facing processes and gain a genuine competitive advantage to boost profits and more effectively engage their customers. With a strategic alliance of People’s Technology Resource and bpm’online, more businesses worldwide will have an opportunity to benefit from the top-notch intelligent tools designed to streamline, orchestrate and automate key business processes,” said Alexander Donchuk, Global Channel Director at bpm’online.

About bpm'online

Bpm'online provides unique synergy of BPM technologies and CRM for sales, marketing, service to empower organizations to accelerate time-to-strategy execution. The beauty and the core value of bpm'online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm'online's engaging interface with a social look and feel, free from redundant information to keep them focused on what's relevant. Today, the company serves thousands of customers worldwide.

For more information, visit:

Letter from the Mentor’s Desk

At the launch of our New Website in the Spring of 2018, we would like to pay our Gratitude to all those who have supported us and helped us in our journey to achieve our Founding Goals. The Goals to not only bring Technology Closer to People but to also Optimize the Resources to its Capacity. It is so important that we leave this place a little better for our Kids. Our past team members have been as much a part of our success as our current ones are or the future ones would be. Like Shakespeare said, “The Show Must Go On!”

Our Mission to towards reaching the Vision says it all! We at PTR are determined to ensure that our customers’ Quality requirements are met. Doing things for Customers is one thing, doing things for them perfectly is the “One thing” we strive for. When customers come to us for repeat delivery of Service, that is when we swell with pride and say to ourselves, “Yes, Job Well Done!” For us that is the “True Honour” in Business. We have come a long way to reach to a stage where we can commit to “A Promise” and Deliver a Commitment”. We are honored that our customers come back to us for more.

We must continue to value the Value of Time, Energy and Resources and that has made the difference so far and will make in the times to come. The Philosophy is to make each stakeholder feel at home. A place that is an extension to his own! With the Belief of each of one in Ourselves with the Trust People have in us give us the strength to deliver the Promise. Our purpose at work is to make People happy when PTR strikes their conscience.

The Global Solutions Group is spearheading our next launch. The Group is known to work on innovative style by using simple logic and common sense. Something that our Markets and Customers admire and something we are proud of. We take immense pride in building some of the finest Systems and Processes that has helped Businesses release pain and suffering.

A caution of thought too; People have moved from a Need based economy to a want based economy. We have to ensure that our People, Markets and Fellowmen feel Privileged to work with PTR. We have built a Culture. A Culture that survives on Trust, Conscience and Self Belief. We promise ourselves to be Righteous in Action, Thought and Spirit where the Motivation comes in making others Happy, Satiated and Accomplished. A culture is not built in a day and we have to now carry on the good work of the last few years forward and beware of the vices when one is in the fast lane. We are now at a very critical stage of the company where we can go Higher, more Higher or perish in an Ebb. Higher if we remain Modest and still believe the Prospects and People are the real Hero in our Life and we live to see them happy. If PTR is on a roll then we owe this to our esteem customers and would be Customers. They are the inspiration to our Survival.

We thank all Stakeholders and Disciples alike for the Support and Trust that we have been bestowed upon. We ensure you of highest level of excellence for years to come.

Yours truly.

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